<?xml version="1.0" encoding="UTF-8"?>
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<Layout xmlns="http://soap.sforce.com/2006/04/metadata">
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<customButtons>CustomClone</customButtons>
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<customButtons>Input_Solution</customButtons>
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<excludeButtons>Clone</excludeButtons>
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<excludeButtons>CloseCase</excludeButtons>
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<excludeButtons>Share</excludeButtons>
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<excludeButtons>Submit</excludeButtons>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>true</detailHeading>
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<editHeading>true</editHeading>
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<label>询问概要</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Required</behavior>
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<field>Status</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Contact_staff__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Province__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Question_Area_new__c</field>
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</layoutItems>
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</layoutColumns>
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<layoutColumns>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>CICName__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>OwnerId</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Subject</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Origin</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Priority</field>
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</layoutItems>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>Received_call_day__c</field>
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</layoutItems>
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</layoutColumns>
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<style>TwoColumnsTopToBottom</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>true</detailHeading>
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<editHeading>true</editHeading>
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<label>联系人信息(选项)</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Account__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>OCM_strategic_dept__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Department__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>Agent_category__c</field>
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</layoutItems>
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</layoutColumns>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>ContactId</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Asset__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>Staff_job_description__c</field>
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</layoutItems>
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</layoutColumns>
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<style>TwoColumnsTopToBottom</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>true</detailHeading>
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<editHeading>true</editHeading>
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<label>联系人信息(手动)</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Customer_manual__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>CASE_CUSTOMER__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>cic_telephone__c</field>
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</layoutItems>
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</layoutColumns>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Staff_manual__c</field>
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</layoutItems>
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</layoutColumns>
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<style>TwoColumnsTopToBottom</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>true</detailHeading>
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<editHeading>false</editHeading>
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<label>解密后信息</label>
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<layoutColumns>
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<layoutItems>
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<height>200</height>
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<page>ViewCaseDecryptInfo</page>
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<showLabel>false</showLabel>
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<showScrollbars>false</showScrollbars>
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<width>100%</width>
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</layoutItems>
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</layoutColumns>
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<style>OneColumn</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>true</detailHeading>
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<editHeading>true</editHeading>
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<label>询问内容</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>inquiry_type__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>prod__c</field>
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</layoutItems>
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</layoutColumns>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>solutuion__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Other_company_product__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Competitor_info__c</field>
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</layoutItems>
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</layoutColumns>
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<style>TwoColumnsLeftToRight</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>false</detailHeading>
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<editHeading>false</editHeading>
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<label>新規セクション</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>inquiry_detail__c</field>
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</layoutItems>
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</layoutColumns>
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<style>OneColumn</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>true</detailHeading>
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<editHeading>true</editHeading>
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<label>第一次回答</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>answer_day__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>answer_detail_content__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Text_attachement__c</field>
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</layoutItems>
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</layoutColumns>
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<style>OneColumn</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>false</detailHeading>
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<editHeading>false</editHeading>
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<label>新規セクション</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Process_method__c</field>
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</layoutItems>
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</layoutColumns>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Follow_category__c</field>
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</layoutItems>
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</layoutColumns>
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<style>TwoColumnsTopToBottom</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>true</detailHeading>
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<editHeading>true</editHeading>
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<label>产品分类</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>Inportant_product__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>OCM_Product_category1__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>OCM_Product_category2__c</field>
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</layoutItems>
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</layoutColumns>
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<layoutColumns>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>OCM_Product_category3__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>OCM_Product_category4__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>OCM_Product_category5__c</field>
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</layoutItems>
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</layoutColumns>
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<style>TwoColumnsTopToBottom</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>true</detailHeading>
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<editHeading>true</editHeading>
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<label>内部管理用</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>CreatedById</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>RecordTypeId</field>
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</layoutItems>
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</layoutColumns>
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<layoutColumns>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>LastModifiedById</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>SuppliedEmail</field>
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</layoutItems>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>complaintID__c</field>
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</layoutItems>
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</layoutColumns>
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<style>TwoColumnsLeftToRight</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>false</detailHeading>
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<editHeading>false</editHeading>
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<label>描述</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Description</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>AccountId</field>
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</layoutItems>
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</layoutColumns>
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<style>OneColumn</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>true</detailHeading>
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<editHeading>false</editHeading>
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<label>カスタムリンク</label>
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<layoutColumns/>
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<layoutColumns/>
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<layoutColumns/>
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<style>CustomLinks</style>
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</layoutSections>
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<platformActionList>
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<actionListContext>Record</actionListContext>
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<platformActionListItems>
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<actionName>Case.lexCustomClone</actionName>
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<actionType>QuickAction</actionType>
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<sortOrder>0</sortOrder>
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</platformActionListItems>
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</platformActionList>
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<quickActionList>
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<quickActionListItems>
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<quickActionName>FeedItem.TextPost</quickActionName>
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</quickActionListItems>
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<quickActionListItems>
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<quickActionName>FeedItem.ContentPost</quickActionName>
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</quickActionListItems>
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<quickActionListItems>
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<quickActionName>FeedItem.MobileSmartActions</quickActionName>
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</quickActionListItems>
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<quickActionListItems>
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<quickActionName>FeedItem.LinkPost</quickActionName>
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</quickActionListItems>
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<quickActionListItems>
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<quickActionName>FeedItem.PollPost</quickActionName>
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</quickActionListItems>
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<quickActionListItems>
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<quickActionName>FeedItem.QuestionPost</quickActionName>
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</quickActionListItems>
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<quickActionListItems>
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<quickActionName>FeedItem.ContentNote</quickActionName>
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</quickActionListItems>
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</quickActionList>
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<relatedContent>
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<relatedContentItems>
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<layoutItem>
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<behavior>Readonly</behavior>
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<field>ContactId</field>
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</layoutItem>
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</relatedContentItems>
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<relatedContentItems>
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<layoutItem>
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<behavior>Readonly</behavior>
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<field>AccountId</field>
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</layoutItem>
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</relatedContentItems>
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</relatedContent>
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<relatedLists>
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<excludeButtons>ChangeOwner</excludeButtons>
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<excludeButtons>ChangeStatus</excludeButtons>
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<excludeButtons>MassClose</excludeButtons>
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<fields>CASES.CASE_NUMBER</fields>
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<fields>CASES.SUBJECT</fields>
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<fields>CASES.PRIORITY</fields>
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<fields>CASES.CREATED_DATE</fields>
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<fields>CASES.STATUS</fields>
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<fields>OWNER_NAME</fields>
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<relatedList>RelatedChildCaseList</relatedList>
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</relatedLists>
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<relatedLists>
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<relatedList>RelatedEntityHistoryList</relatedList>
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</relatedLists>
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<relatedLists>
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<customButtons>SelectProduct2CIC</customButtons>
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<excludeButtons>MassChangeOwner</excludeButtons>
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<excludeButtons>New</excludeButtons>
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<fields>Product2__c</fields>
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<fields>product_type__c</fields>
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<fields>LAST_UPDATE</fields>
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<fields>UPDATEDBY_USER</fields>
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<fields>prod__c</fields>
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<relatedList>CIC_case_and_product_middle_table__c.CIC__c</relatedList>
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<sortField>LAST_UPDATE</sortField>
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<sortOrder>Desc</sortOrder>
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</relatedLists>
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<relatedLists>
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<fields>SOLUTION.ISSUE</fields>
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<fields>SOLUTION.SOLUTION_NUMBER</fields>
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<fields>SOLUTION.STATUS</fields>
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<fields>SHORT_SOLUTION_NOTE</fields>
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<relatedList>RelatedSolutionList</relatedList>
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</relatedLists>
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<relatedLists>
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<excludeButtons>LogCall</excludeButtons>
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<excludeButtons>MailMerge</excludeButtons>
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<excludeButtons>SendEmail</excludeButtons>
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<excludeButtons>ViewAll</excludeButtons>
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<fields>TASK.SUBJECT</fields>
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<fields>TASK.WHO_NAME</fields>
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<fields>ACTIVITY.TASK</fields>
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<fields>Impression__c</fields>
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<fields>TASK.DUE_DATE</fields>
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<fields>CORE.USERS.FULL_NAME</fields>
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<fields>TASK.LAST_UPDATE</fields>
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<relatedList>RelatedHistoryList</relatedList>
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</relatedLists>
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<relatedLists>
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<excludeButtons>MassChangeOwner</excludeButtons>
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<excludeButtons>New</excludeButtons>
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<fields>NAME</fields>
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<fields>RECORDTYPE</fields>
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<fields>Status__c</fields>
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<fields>Reporter_State__c</fields>
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<fields>Hospital_Reference__c</fields>
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<fields>OWNER.ALIAS</fields>
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<relatedList>Report__c.CIC_Number__c</relatedList>
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</relatedLists>
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<relatedLists>
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<relatedList>RelatedFileList</relatedList>
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</relatedLists>
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<relatedLists>
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<relatedList>RelatedContentNoteList</relatedList>
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</relatedLists>
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<relatedObjects>ContactId</relatedObjects>
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<relatedObjects>AccountId</relatedObjects>
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<showEmailCheckbox>false</showEmailCheckbox>
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<showHighlightsPanel>true</showHighlightsPanel>
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<showInteractionLogPanel>false</showInteractionLogPanel>
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<showKnowledgeComponent>false</showKnowledgeComponent>
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<showRunAssignmentRulesCheckbox>false</showRunAssignmentRulesCheckbox>
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<showSubmitAndAttachButton>true</showSubmitAndAttachButton>
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<summaryLayout>
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<masterLabel>00h10000005r0sL</masterLabel>
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<sizeX>2</sizeX>
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<sizeY>1</sizeY>
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<summaryLayoutItems>
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<field>inquiry_detail__c</field>
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<posX>0</posX>
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<posY>0</posY>
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</summaryLayoutItems>
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<summaryLayoutItems>
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<field>answer_detail_content__c</field>
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<posX>1</posX>
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<posY>0</posY>
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</summaryLayoutItems>
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<summaryLayoutStyle>Default</summaryLayoutStyle>
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</summaryLayout>
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</Layout>
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