<?xml version="1.0" encoding="UTF-8"?>
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<Layout xmlns="http://soap.sforce.com/2006/04/metadata">
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>true</detailHeading>
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<editHeading>true</editHeading>
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<label>询问概要</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Required</behavior>
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<field>Status</field>
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</layoutItems>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>CICName__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Required</behavior>
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<field>Contact_staff__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Province__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Question_Area_new__c</field>
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</layoutItems>
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</layoutColumns>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>OwnerId</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Subject</field>
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</layoutItems>
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<layoutItems>
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<behavior>Required</behavior>
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<field>Origin</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Priority</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Received_call_day__c</field>
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</layoutItems>
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</layoutColumns>
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<style>TwoColumnsLeftToRight</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>true</detailHeading>
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<editHeading>true</editHeading>
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<label>联系人信息(选项)</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Account__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>OCM_strategic_dept__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Department__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>Agent_category__c</field>
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</layoutItems>
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</layoutColumns>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Staff__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>ContactId</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Asset__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>Staff_job_description__c</field>
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</layoutItems>
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</layoutColumns>
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<style>TwoColumnsTopToBottom</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>true</detailHeading>
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<editHeading>true</editHeading>
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<label>联系人信息(手动)</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Customer_manual__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>CASE_CUSTOMER__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>cic_telephone__c</field>
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</layoutItems>
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</layoutColumns>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Staff_manual__c</field>
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</layoutItems>
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</layoutColumns>
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<style>TwoColumnsTopToBottom</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>true</detailHeading>
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<editHeading>true</editHeading>
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<label>询问内容</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>inquiry_type__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>prod__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>SI_PJ__c</field>
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</layoutItems>
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</layoutColumns>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>solutuion__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Other_company_product__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Competitor_info__c</field>
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</layoutItems>
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</layoutColumns>
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<style>TwoColumnsTopToBottom</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>false</detailHeading>
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<editHeading>false</editHeading>
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<label>询问详细内容(透明)</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>inquiry_detail__c</field>
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</layoutItems>
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</layoutColumns>
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<style>OneColumn</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>true</detailHeading>
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<editHeading>true</editHeading>
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<label>第一次回答</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>answer_day__c</field>
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</layoutItems>
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</layoutColumns>
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<layoutColumns/>
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<style>TwoColumnsTopToBottom</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>false</detailHeading>
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<editHeading>false</editHeading>
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<label>回答详细内容(透明)</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>answer_detail_content__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Text_attachement__c</field>
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</layoutItems>
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</layoutColumns>
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<style>OneColumn</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>false</detailHeading>
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<editHeading>false</editHeading>
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<label>新規セクション</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Process_method__c</field>
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</layoutItems>
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</layoutColumns>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Follow_category__c</field>
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</layoutItems>
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</layoutColumns>
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<style>TwoColumnsLeftToRight</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>true</detailHeading>
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<editHeading>true</editHeading>
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<label>产品分类</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>Inportant_product__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>OCM_Product_category1__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>OCM_Product_category2__c</field>
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</layoutItems>
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</layoutColumns>
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<layoutColumns>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>OCM_Product_category3__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>OCM_Product_category4__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>OCM_Product_category5__c</field>
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</layoutItems>
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</layoutColumns>
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<style>TwoColumnsTopToBottom</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>true</detailHeading>
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<editHeading>true</editHeading>
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<label>内部管理用</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>CreatedById</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>RecordTypeId</field>
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</layoutItems>
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</layoutColumns>
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<layoutColumns>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>lastModifier__c</field>
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</layoutItems>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>complaintID__c</field>
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</layoutItems>
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</layoutColumns>
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<style>TwoColumnsLeftToRight</style>
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</layoutSections>
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<layoutSections>
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<customLabel>true</customLabel>
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<detailHeading>false</detailHeading>
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<editHeading>false</editHeading>
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<label>描述</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Description</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>AccountId</field>
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</layoutItems>
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</layoutColumns>
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<style>OneColumn</style>
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</layoutSections>
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<miniLayout>
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<fields>Status</fields>
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</miniLayout>
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<runAssignmentRulesDefault>false</runAssignmentRulesDefault>
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<showEmailCheckbox>false</showEmailCheckbox>
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<showHighlightsPanel>false</showHighlightsPanel>
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<showInteractionLogPanel>false</showInteractionLogPanel>
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<showSolutionSection>true</showSolutionSection>
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<showSubmitAndAttachButton>false</showSubmitAndAttachButton>
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<summaryLayout>
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<masterLabel>00h10000005r0sQ</masterLabel>
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<sizeX>4</sizeX>
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<sizeY>0</sizeY>
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<summaryLayoutStyle>Default</summaryLayoutStyle>
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</summaryLayout>
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</Layout>
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