<?xml version="1.0" encoding="UTF-8"?>
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<Layout xmlns="http://soap.sforce.com/2006/04/metadata">
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<excludeButtons>Submit</excludeButtons>
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<layoutSections>
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<customLabel>false</customLabel>
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<detailHeading>false</detailHeading>
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<editHeading>true</editHeading>
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<label>Entitlement Information</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Required</behavior>
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<field>Name</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>Type</field>
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</layoutItems>
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<layoutItems>
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<behavior>Required</behavior>
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<field>AccountId</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>ServiceContractId</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>AssetId</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>IsPerIncident</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>CasesPerEntitlement</field>
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</layoutItems>
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</layoutColumns>
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<layoutColumns>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>Status</field>
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</layoutItems>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>StatusIndicator</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>StartDate</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>EndDate</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>BusinessHoursId</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>SlaProcessId</field>
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</layoutItems>
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<layoutItems>
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<behavior>Edit</behavior>
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<field>RemainingCases</field>
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</layoutItems>
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</layoutColumns>
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<style>TwoColumnsTopToBottom</style>
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</layoutSections>
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<layoutSections>
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<customLabel>false</customLabel>
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<detailHeading>true</detailHeading>
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<editHeading>true</editHeading>
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<label>System Information</label>
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<layoutColumns>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>CreatedById</field>
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</layoutItems>
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</layoutColumns>
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<layoutColumns>
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<layoutItems>
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<behavior>Readonly</behavior>
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<field>LastModifiedById</field>
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</layoutItems>
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</layoutColumns>
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<style>TwoColumnsTopToBottom</style>
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</layoutSections>
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<layoutSections>
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<customLabel>false</customLabel>
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<detailHeading>false</detailHeading>
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<editHeading>false</editHeading>
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<label>Custom Links</label>
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<layoutColumns/>
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<layoutColumns/>
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<layoutColumns/>
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<style>CustomLinks</style>
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</layoutSections>
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<relatedLists>
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<fields>MT.MILESTONE</fields>
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<fields>MT.DESCRIPTION</fields>
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<fields>M.CRITERIA</fields>
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<fields>M.MINUTES_TO_COMPLETE</fields>
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<relatedList>RelatedMilestoneList</relatedList>
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</relatedLists>
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<relatedLists>
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<fields>CASES.CASE_NUMBER</fields>
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<fields>NAME</fields>
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<fields>CASES.SUBJECT</fields>
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<fields>CASES.PRIORITY</fields>
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<fields>CASES.CREATED_DATE</fields>
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<fields>CASES.STATUS</fields>
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<fields>OWNER_NAME</fields>
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<relatedList>RelatedCaseList</relatedList>
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</relatedLists>
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<relatedLists>
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<fields>CONTACT.NAME</fields>
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<fields>CREATEDBY_USER.NAME</fields>
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<relatedList>RelatedEntitlementContactList</relatedList>
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</relatedLists>
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<showEmailCheckbox>false</showEmailCheckbox>
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<showRunAssignmentRulesCheckbox>false</showRunAssignmentRulesCheckbox>
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<showSubmitAndAttachButton>false</showSubmitAndAttachButton>
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</Layout>
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