trigger chatter_answers_question_escalation_to_case_trigger on Question (after update) {
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for (Question q: Trigger.new) {
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try {
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if (q.Priority == 'high' && (q.Cases == null || q.Cases.size() == 0) && Trigger.oldMap.get(q.id).Priority != 'high') {
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q = [select Id, Title, Body, CommunityId, createdById, createdBy.AccountId, createdBy.ContactId from Question where Id = :q.Id];
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Case newCase = new Case(Origin='Chatter Answers', OwnerId=q.CreatedById, QuestionId=q.Id, CommunityId=q.CommunityId, Subject=q.Title, Description=q.Body, AccountId=q.CreatedBy.AccountId, ContactId=q.CreatedBy.ContactId);
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insert newCase;
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}
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} catch (Exception e) {
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String subjectText = 'Case Escalation exception in site ' + Site.getName();
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String bodyText = 'Case Escalation on Question having ID: ' + q.Id + ' has failed with the following message: ' + e.getMessage() +
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'\n\nStacktrace: ' + e.getStacktraceString();
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Messaging.SingleEmailMessage mail = new Messaging.SingleEmailMessage();
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String[] toAddresses = new String[] { Site.getAdminEmail() };
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mail.setReplyTo('no-reply@salesforce.com');
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mail.setSenderDisplayName('Salesforce Chatter Answers User');
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// The default sender is the portal user causing this trigger to run, to change this, set an organization-wide address for
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// the portal user profile, and set the ID in the following line.
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// mail.setOrgWideEmailAddressId(orgWideEmailAddressId);
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mail.setToAddresses(toAddresses);
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mail.setSubject(subjectText);
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mail.setPlainTextBody(bodyText);
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Messaging.sendEmail(new Messaging.SingleEmailMessage[] { mail });
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}
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}
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}
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