public without sharing class UserFaultInfoHandler {
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public static void UserFaultInfoWorkingHoursAssignment(List<User_FaultInfo__c> newList, Map<Id, User_FaultInfo__c> newMap, List<User_FaultInfo__c> oldList, Map<Id, User_FaultInfo__c> oldMap, String type) {
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// 获取用户/故障信息下的业务活动
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List<String> selectUserFaultInfoIdList = new List<String>();
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for (User_FaultInfo__c uf : newList) {
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selectUserFaultInfoIdList.add(uf.Id);
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}
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// 查找用户故障信息下所有的业务活动
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List<BusinessActivity__c> businessActivityList = TSRepairUtil.GetBusinessActivityList(null, selectUserFaultInfoIdList, null, null, null, '');
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// 用户/故障信息 根据 审批意见 类型与 工时组成的Map
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Map<String, Decimal> OpinionMap = new Map<String, Decimal>();
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// 用户/故障信息 Id与工时组成的Map
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Map<String, Map<String, Decimal>> WorkingHourMap = new Map<String, Map<String, Decimal>>();
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if (businessActivityList != null && businessActivityList.size() > 0) {
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for (BusinessActivity__c getba : businessActivityList) {
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String ufId = getba.User_FaultInfo__c;
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String opinion = getba.BusinessAApprovalOpinion__c;
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Decimal workingHours = 0;
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Map<String, Decimal> ufOpinionMap = new Map<String, Decimal>();
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if (WorkingHourMap.containsKey(ufId)) {
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ufOpinionMap = WorkingHourMap.get(ufId);
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if (ufOpinionMap.containsKey(opinion)) {
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workingHours = ufOpinionMap.get(opinion);
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workingHours += getba.workingHours__c;
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ufOpinionMap.put(opinion, workingHours);
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} else {
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workingHours += getba.workingHours__c;
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ufOpinionMap.put(opinion, workingHours);
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}
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} else {
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workingHours += getba.workingHours__c;
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ufOpinionMap.put(opinion, workingHours);
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}
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WorkingHourMap.put(ufId, ufOpinionMap);
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}
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List<User_FaultInfo__c> updateUserFaultInfoList = new List<User_FaultInfo__c>();
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for (User_FaultInfo__c uf : newList) {
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for (String ufId : WorkingHourMap.keySet() ) {
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if (uf.Id.equals(ufId)) {
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Map<String, Decimal> ufOpinionMap = WorkingHourMap.get(ufId);
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uf.UserFaultInfoWorkingHours__c = 0;
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uf.UserFaultInfoUnconfirmedTime__c = 0;
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for (String opinion : ufOpinionMap.keySet()) {
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if ('同意'.equals(opinion)) {
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uf.UserFaultInfoWorkingHours__c = ufOpinionMap.get(opinion);
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} else {
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uf.UserFaultInfoUnconfirmedTime__c = ufOpinionMap.get(opinion);
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}
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}
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}
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}
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if ('insert'.equals(type)) {
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updateUserFaultInfoList.add(uf);
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}
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}
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if (updateUserFaultInfoList.size() > 0) {
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update updateUserFaultInfoList;
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}
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}
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}
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public static void BeforeSendEmail(List<User_FaultInfo__c> newList, Map<Id, User_FaultInfo__c> newMap, List<User_FaultInfo__c> oldList, Map<Id, User_FaultInfo__c> oldMap) {
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for (User_FaultInfo__c newUf : newList) {
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newUf.IsSendEmail__c = true;
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}
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}
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// Case 上 ASSIGNED TO 变更 发送邮件
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public static void ASSIGNEDTOChange(List<User_FaultInfo__c> newList, Map<Id, User_FaultInfo__c> newMap, List<User_FaultInfo__c> oldList, Map<Id, User_FaultInfo__c> oldMap) {
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List<User_FaultInfo__Share> insertShareList = new List<User_FaultInfo__Share>();
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List<String> deleteShareList = new List<String>();
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for (User_FaultInfo__c newUf : newList) {
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Boolean beforUpdate = false;
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Boolean isSendEmail = false;
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Boolean afterInsert = false;
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Boolean changeASSIGNED_TO = false;
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Boolean changeCONTACT = false;
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if (Trigger.isBefore && Trigger.isUpdate) {
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isSendEmail = true;
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User_FaultInfo__c oldUf = oldMap.get(newUf.Id);
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// ASSIGNED TO 变更时发送邮件
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if (String.isNotBlank(newUf.ASSIGNED_TO__c) && oldUf.ASSIGNED_TO__c != newUf.ASSIGNED_TO__c) {
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//变更时发送邮件
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beforUpdate = true;
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changeASSIGNED_TO = true;
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insertShareList.add(ShareToUser(newUf.Id, newUf.ASSIGNED_TO__c));
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deleteShareList.add(newUf.Id);
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}
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// CONTACT 变更时发送邮件
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if (String.isNotBlank(newUf.CONTACT__c) && oldUf.CONTACT__c != newUf.CONTACT__c) {
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beforUpdate = true;
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changeCONTACT = true;
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}
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if (oldUf.INTERNAL_ONLY__c != newUf.INTERNAL_ONLY__c && newUf.INTERNAL_ONLY__c) {
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beforUpdate = true;
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changeASSIGNED_TO = true;
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}
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if (oldUf.SEND_TO_CUSTOMER__c != newUf.SEND_TO_CUSTOMER__c && newUf.SEND_TO_CUSTOMER__c) {
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beforUpdate = true;
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changeCONTACT = true;
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}
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} else if (Trigger.isAfter && Trigger.isInsert) {
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if (String.isNotBlank(newUf.ASSIGNED_TO__c)) {
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insertShareList.add(ShareToUser(newUf.Id, newUf.ASSIGNED_TO__c));
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//新增时发送邮件
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afterInsert = true;
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}
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}
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String userId = '';
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String contactId = '';
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String subjectStr = '';
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String messageStr = newUf.Interactions__c == null ? '' : newUf.Interactions__c + '\n';
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messageStr += 'Case Details Link:\n';
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messageStr += System.Label.EnvironmentLink + newUf.Id;
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if (newUf.INTERNAL_ONLY__c || changeASSIGNED_TO) {
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userId = newUf.ASSIGNED_TO__c;
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}
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if (newUf.SEND_TO_CUSTOMER__c || changeCONTACT) {
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contactId = newUf.CONTACT__c;
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}
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if (newUf.Interactions__c != null) {
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if (afterInsert) {
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} else {
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newUf.interactionsHistory__c = interactionsHistory(newUf);
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newUf.Interactions__c = null;
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beforUpdate = true;
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if (newUf.IsSendEmail__c) {
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beforUpdate = false;
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newUf.IsSendEmail__c = false;
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}
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}
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} else {
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if (isSendEmail) {
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if (newUf.IsSendEmail__c) {
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newUf.IsSendEmail__c = false;
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}
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}
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}
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if (beforUpdate) {
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subjectStr = 'You have connected a new case, please follow up in time.';
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SendEmail(userId, contactId, newUf.Id, subjectStr, messageStr, 'update');
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}
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if (afterInsert) {
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subjectStr = 'A case has been created, please follow up in time.';
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SendEmail(userId, contactId , newUf.Id, subjectStr, messageStr, 'insert');
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}
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}
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// 删除数据共享
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if (deleteShareList.size() > 0) {
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String rowCause = Schema.User_FaultInfo__Share.RowCause.shareToUser__c;
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List<User_FaultInfo__Share> deleteList = [SELECT Id FROM User_FaultInfo__Share WHERE RowCause = :rowCause AND ParentId IN :deleteShareList];
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if (deleteList.size() > 0) {
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delete deleteList;
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}
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}
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// 新增数据共享
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if (insertShareList.size() > 0) {
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insert insertShareList;
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}
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}
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public static void SendEmail(String userId, String contactId, String ufId, String subjectStr, String messageStr, String type) {
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User_FaultInfo__c getCase = [ SELECT Id, Name, NUMBER__c, SUBJECT__c, COMPANY__r.Name FROM User_FaultInfo__c WHERE Id = :ufId];
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String caseName = getCase.Name;
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// 保存之后要拼接 Case 的Name
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if ('insert'.equals(type)) {
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caseName = getCase.NUMBER__c + '-' + getCase.SUBJECT__c + '-' + getCase.COMPANY__r.Name;
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if (caseName.length() > 80) {
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caseName = caseName.substring(0, 80);
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}
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}
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List<String> toAddresses = new List<String>();
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if (String.isNotBlank(userId)) {
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User user = [select Name, Email from User where id = :userId limit 1];
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if (user != null && String.isNotBlank(user.Email)) {
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toAddresses.add(user.Email);
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}
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}
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if (String.isNotBlank(contactId)) {
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List<Contact> contactList = [SELECT Id, Name, AccountId__c, EmailD__c FROM Contact WHERE Id = :contactId limit 1];
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if (contactList.size() > 0 && String.isNotBlank(contactList[0].EmailD__c)) {
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toAddresses.add(contactList[0].EmailD__c);
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}
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}
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if (toAddresses.size() > 0) {
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String subject = subjectStr + ' ~Case:' + caseName;
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String message = messageStr;
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List<String> ccAddresses = new List<String>();
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Messaging.SingleEmailMessage sendMail = new Messaging.SingleEmailMessage();
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sendMail.setToAddresses(toAddresses);
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sendMail.setSubject(subject);
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sendMail.setPlainTextBody(message);
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sendMail.setBccSender(false);
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sendMail.setUseSignature(false);
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ccAddresses.add(System.label.EmailComeBackListen);
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ccAddresses.add('Dai_Prectech@olympus.com.cn');
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// ccAddresses.add('xinhonglu@prec-tech.com');
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ccAddresses.add('Xin_Prectech@olympus.com.cn');
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sendMail.setCcAddresses(ccAddresses);
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Messaging.SendEmailResult[] result_list = Messaging.sendEmail(new Messaging.SingleEmailMessage[] { sendMail });
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}
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}
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/*
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parentId:数据Id
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userOrGroupId：待分享的用户Id
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创建数据共享
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*/
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public static User_FaultInfo__Share ShareToUser (String parentId, String userOrGroupId) {
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String rowCause = Schema.User_FaultInfo__Share.RowCause.shareToUser__c;
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User_FaultInfo__Share apexShare = new User_FaultInfo__Share(
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RowCause = rowCause,
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ParentId = parentId,
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UserOrGroupId = userOrGroupId,
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AccessLevel = 'Edit');
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return apexShare;
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}
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public static String interactionsHistory(User_FaultInfo__c uf) {
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// 送信者
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String username = UserInfo.getName();
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// 发送时间
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Datetime dt = Datetime.now();
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// 现留言
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String temp = '';
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temp += '****** ' + username + ' ' + dt.format() + ' ******\n';
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temp += uf.Interactions__c;
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String oldResponse = uf.interactionsHistory__c;
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if (oldResponse != null && oldResponse.trim().length() > 0) {
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temp += '\n\n' + oldResponse;
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}
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// uf.Interactions__c = null;
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// uf.interactionsHistory__c = temp;
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return temp;
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}
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}
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