<apex:page showChat="false" Controller="SoftphoneConsoleController" showHeader="false" sidebar="false" action="{!init}" id="allpage">
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<apex:includeScript value="{!URLFOR($Resource.cti)}"/>
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<apex:includeScript value="{!URLFOR($Resource.connection20)}"/>
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<apex:includeScript value="{!URLFOR($Resource.apex20)}"/>
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<apex:stylesheet value="{!URLFOR($Resource.blockUIcss)}"/>
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<apex:includeScript value="{!URLFOR($Resource.jquery183minjs)}"/>
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<script type="text/javascript">
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var cti;
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var stateDescrArray = ["未登录", "示忙", "示闲", "小休", "振铃", "拨号", "通话", "话后"];
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var consultStateDescrArray = ["未知状态", "正在呼叫", "协商接通", "三方通话", "三方失败"];
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try {
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cti = createCTI();
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cti.onAgentStateChanged = function (e) {
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AppendLog("状态改变, 当前状态： " + getStateDescr(e.NewState.StateCode));
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};
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cti.onAnswerRequest = function () { AppendLog("请求应答"); };
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cti.onRecordStart = function (e) { AppendLog("录音开始： CallId = " + e.CallId + ", 文件名 = " + e.RecordFileName) };
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cti.onRecordStop = function (e) { AppendLog("录音停止： CallId = " + e.CallId + ", 文件名 = " + e.RecordFileName) };
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cti.onConsultStateChange = function (e) { AppendLog("三方状态改变： " + getConsultStateDescr(e.NewState.StateCode)); };
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cti.onAgentAsrNotify = function (e) { AppendLog("语音识别： ") };
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cti.onQueueNumNotify = function (e) { AppendLog(e) };
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cti.attachEvent();
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}
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catch (e) {
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alert(e.message);
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}
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// 配置参数
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function config() {
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try {
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//var config = GetConfig(服务器地址, 端口, 坐席号, "as", 是否开启软电话,软电话地址, 端口号,软电话号码, 密码);
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var config = GetConfig("domain_ysb", "223.112.26.254", "9528", "10005", "1234", "true", "223.112.26.254|domain_ysb", "63000", "80005", "1234");
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//var config = GetConfig("domain_ysb", "223.112.26.254", "9528", "10200", "1234", "true", "223.112.26.254|domain_ysb", "9060", "80200", "pactera_op");
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cti.setConfig(config);
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}
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catch (e) {
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alert(e.message);
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}
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}
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function getConsultStateDescr(stateCode) {
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if (stateCode < 0 || stateCode >= consultStateDescrArray.length) {
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return "未知状态";
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}
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return consultStateDescrArray[stateCode];
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}
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function getStateDescr(stateCode) {
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if (stateCode < 0 || stateCode >= stateDescrArray.length) {
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return "未知状态";
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}
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return stateDescrArray[stateCode];
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}
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var GetConfig = function (domain, serverAddress, serverPort, agentID, agentPassword,
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useWebVoip, webVoipSIPServerIP, webVoipSIPServerPort, webVoipAccount, webVoipPassword) {
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return {
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"CTI.Provider": "Lusca.LuscaCTIProvider, Lusca" // 提供程序
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, "CTI.Timeout": "30000" // 超时设置
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, "CTI.Lusca.ServerAddress": serverAddress // 服务器地址 |domain
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, "CTI.Lusca.ServerPort": serverPort // 服务器端口号
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, "CTI.Lusca.EventPollUrl": "http://"+serverAddress+":"+serverPort + "/as/event?agent_id="+agentID
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, "CTI.Lusca.UseWebVoip": useWebVoip // 是否使用软电话
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, "CTI.Lusca.WebVoipSIPServerIP": webVoipSIPServerIP // 软电话服务器地址
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, "CTI.Lusca.WebVoipSIPServerPort": webVoipSIPServerPort // 软电话服务器端口
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, "CTI.Lusca.WebVoipAccount": webVoipAccount // 软电话账号
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, "CTI.Lusca.WebVoipPassword": webVoipPassword // 软电话密码
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, "CTI.AgentID": agentID // 座席工号
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, "CTI.AgentPassword": agentPassword // 座席密码
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, "CTI.Lusca.TenantId": "as"
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, "CTI.Lusca.QueueName": "support@default" //队列
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, "CTI.UpdatePath": "ftp://192.168.17.141//Lusca"
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, "CTI.UpdateMode": "0" //0:ftp 1:netbios
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, "CTI.AutoLogout": "true"
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, "CTI.EnableVoiceAnalysis": "false"
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, "CTI.LocalRecording.Mode": ""
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, "CTI.LocalRecording.Path": ""
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, "CTI.Lusca.Domain": ""//domain
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}
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}
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// 登录
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function login() {
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try {
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config();
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var result = cti.agentLogin(false);
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if (result == 1) {
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if (confirm("座席已经登录，要强制登录吗？")) {
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cti.agentLogin(true);
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}
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else {
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return;
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}
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}
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}
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catch (e) {
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alert(e.message);
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}
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}
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</script>
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<style type="text/css">
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#btnLogin {
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width: 100px;
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}
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.login {
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width: 150px;
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text-align: center;
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}
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</style>
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<apex:form id="allform">
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<apex:outputPanel >
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<div class="login" ><input type="userName" id="userName" name="userName" /></div>
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<div class="login" ><input type="password" id="password" name="password" /></div>
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<input id="btnLogin" type="button" value="登录" onclick="login()" />
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</apex:outputPanel>
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</apex:form>
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</apex:page>
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