<apex:page >
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<apex:stylesheet value="/apex/ca_tour_style"/>
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<apex:includeScript value="/support/console/25.0/integration.js"/>
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<script type="text/javascript">
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/***** Box Currently Showing Variable Controller *****/
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var boxIsShowing = 0;
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/***** Set Tab Title Below In Single Quotes *****/
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//sforce.console.getFocusedPrimaryTabId(function(result){
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// sforce.console.setTabTitle('Tour Agent Console', result.id);
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//});
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/***** Function to Move Forward in Tour *****/
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function tourNext(num){
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var nextNum = num + 1;
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document.getElementById('pop' + num).style.display="none";
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document.getElementById('pop' + nextNum).style.display="block";
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}
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/***** Function to Move Back in Tour *****/
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function tourBack(num){
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var backNum = num - 1;
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document.getElementById('pop' + num).style.display="none";
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document.getElementById('pop' + backNum).style.display="block";
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}
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/***** Box Show Functionality *****/
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function showTour(num){
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hideTour();
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document.getElementById('pop' + num).style.display="block";
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hoverIsOn = 0;
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}
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/***** Hides All Boxes *****/
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function hideTour(){
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for(i = 1 ; i < 11 ; i++){
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document.getElementById('pop' + i).style.display="none";
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}
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}
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</script>
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<body>
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<div id="container">
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<div id="content">
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<!-- All Popup Information Boxes -->
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<!-- Welcome Box -->
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<div id="pop1" class="popUps" style="">
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<h3>Welcome!</h3>
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<p>Welcome to Service Communities, a complete self-service community portal that lets you deliver better web-based service to your customers.</p>
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<a href="https://help.salesforce.com/apex/HTViewHelpDoc?id=questions_portal_setup_about.htm&language=en_US" class="midLinks" target="_blank">Learn More</a>
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<span>|</span>
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<a href="" class="" onclick="tourNext(1)">Next >></a>
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<span class="" title=""></span>
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</div>
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<!-- My Profile Box -->
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<div id="pop2" class="popUps" style="">
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<h3>My Profile</h3>
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<p>Your customer’s profile page allows them to view all their open questions in one place, personalize their profile with a picture, and edit their privacy and security settings.</p>
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<a href="" class="" onclick="tourBack(2)"><< Back</a>
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<span>|</span>
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<a href="https://help.salesforce.com/apex/HTViewHelpDoc?id=questions_portal_about_users.htm&language=en_US" class="midLinks" target="_blank">Learn More</a>
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<span>|</span>
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<a href="" class="" onclick="tourNext(2)">Next >></a>
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<div class="tourNum">1/9</div>
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<span class="pointLeft" title=""></span>
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</div>
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<!-- Search Bar Box -->
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<div id="pop3" class="popUps" style="">
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<h3>Search Bar</h3>
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<p>Customers use the search bar to ask questions in their own words and receive answers from your knowledge base as well as the community.</p>
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<a href="" class="" onclick="tourBack(3)"><< Back</a>
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<span>|</span>
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<a href="https://help.salesforce.com/apex/HTViewHelpDoc?id=questions_portal_setup.htm&language=en_US" class="midLinks" target="_blank">Learn More</a>
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<span>|</span>
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<a href="" class="" onclick="tourNext(3)">Next >></a>
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<div class="tourNum">2/9</div>
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<span class="pointTop" title=""></span>
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</div>
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<!-- Suggested Results Box -->
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<div id="pop4" class="popUps" style="">
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<h3>Suggested Results</h3>
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<p>Before your customer posts a question, we suggest possible solutions to take advantage of the knowledge base and eliminate duplicate questions in the community.</p>
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<a href="" class="" onclick="tourBack(4)"><< Back</a>
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<span>|</span>
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<a href="https://help.salesforce.com/apex/HTViewHelpDoc?id=questions_portal_setup.htm&language=en_US" class="midLinks" target="_blank">Learn More</a>
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<span>|</span>
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<a href="" class="" onclick="tourNext(4)">Next >></a>
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<div class="tourNum">3/9</div>
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<span class="pointTop" title=""></span>
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</div>
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<!-- Customer Posts Box -->
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<div id="pop5" class="popUps" style="">
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<h3>Customer Posts</h3>
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<p>When a customer posts a question, other customers can respond with helpful suggestions or information.</p>
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<a href="" class="" onclick="tourBack(5)"><< Back</a>
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<span>|</span>
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<a href="https://help.salesforce.com/apex/HTViewHelpDoc?id=questions_portal_setup.htm&language=en_US" class="midLinks" target="_blank">Learn More</a>
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<span>|</span>
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<a href="" class="" onclick="tourNext(5)">Next >></a>
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<div class="tourNum">4/9</div>
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<span class="pointRight" title=""></span>
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</div>
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<!-- Agent Posts Box -->
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<div id="pop6" class="popUps" style="">
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<h3>Agent Posts</h3>
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<p>With tight integration into the Service Cloud console, agents can search through unanswered questions and jump in with solutions so no question goes unanswered.</p>
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<a href="" class="" onclick="tourBack(6)"><< Back</a>
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<span>|</span>
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<a href="https://help.salesforce.com/apex/HTViewHelpDoc?id=questions_portal_setup.htm&language=en_US" class="midLinks" target="_blank">Learn More</a>
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<span>|</span>
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<a href="" class="" onclick="tourNext(6)">Next >></a>
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<div class="tourNum">5/9</div>
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<span class="pointRight" title=""></span>
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</div>
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<!-- Best Answers Box -->
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<div id="pop7" class="popUps" style="">
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<h3>Best Answers</h3>
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<p>Customers can mark posts as a 'Best Answer' to indicate their issue was resolved.</p>
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<a href="" class="" onclick="tourBack(7)"><< Back</a>
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<span>|</span>
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<a href="https://help.salesforce.com/apex/HTViewHelpDoc?id=questions_portal_setup.htm&language=en_US" class="midLinks" target="_blank">Learn More</a>
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<span>|</span>
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<a href="" class="" onclick="tourNext(7)">Next >></a>
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<div class="tourNum">6/9</div>
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<span class="pointRight" title=""></span>
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</div>
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<!-- Categories Box -->
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<div id="pop8" class="popUps" style="">
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<h3>Categories</h3>
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<p>The community can be categorized into topics so customers can quickly navigate to relevant information.</p>
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<a href="" class="" onclick="tourBack(8)"><< Back</a>
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<span>|</span>
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<a href="https://help.salesforce.com/apex/HTViewHelpDoc?id=questions_portal_setup.htm&language=en_US" class="midLinks" target="_blank">Learn More</a>
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<span>|</span>
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<a href="" class="" onclick="tourNext(8)">Next >></a>
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<div class="tourNum">7/9</div>
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<span class="pointLeftBottom" title=""></span>
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</div>
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<!-- Portal Tabs Box -->
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<div id="pop9" class="popUps" style="">
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<h3>Portal Tabs</h3>
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<p>You can also use the Customer Portal if you need to securely share information with your customers, including accounts, cases, orders, opportunities, and ideas.</p>
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<a href="" class="" onclick="tourBack(9)"><< Back</a>
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<span>|</span>
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<a href="https://help.salesforce.com/apex/HTViewHelpDoc?id=customer_portal_setting_up.htm&language=en_US" class="midLinks" target="_blank">Learn More</a>
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<span>|</span>
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<a href="" class="" onclick="tourNext(9)">Next >></a>
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<div class="tourNum">8/9</div>
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<span class="pointTop" title=""></span>
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</div>
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</div>
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</div>
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<!-- Close tab Box -->
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<div id="pop10" class="popUps" style="">
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<h3>That's It!</h3>
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<p>You’re done exploring the self-service community. Close this tab to return to the Getting Started tab and learn more about the Service Cloud.</p>
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<a href="" class="" onclick="tourBack(10)"><< Back</a>
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<div class="tourNum">9/9</div>
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<span class="pointTop" title=""></span>
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</div>
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</body>
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</apex:page>
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