All_CIC_customer CASES.CASE_NUMBER answer_day__c CORE.USERS.ALIAS Contract_request__c ACCOUNT.NAME Account__c NAME Province__c OCM_category__c inquiry_detail__c answer_detail_content__c ElapsedDates__c Everything CASES.RECORDTYPE equals Case.CICRecordType Contact_staff__c equals 客户 03.客户CIC记录 zh_CN Marketing_Service_Except_rep Te2am_member