All_CIC_this_month CASES.CASE_NUMBER CASES.STATUS CORE.USERS.ALIAS Contact_staff__c Contract_request__c inquiry_detail__c answer_detail_content__c ElapsedDates__c Received_call_day__c answer_day__c Everything CASES.RECORDTYPE equals Case.CICRecordType answer_day__c equals THIS_MONTH 11.本月回答CIC记录 zh_CN Marketing_Service_Except_rep Te2am_member