false SWO true SWO ANALYZED_PRODUCT_LINE__c ANI Micro NDT OKM RVI ANY_VISIBLE_DAMAGE__c NI/A No Yes ARRIVED_DAMAGED__c N/A No Yes ASSIGNEDTO__c ASSIGNED_TO_TECHNICIAN_DATE__c ASSIGNED_TO__c AS_ANALYZED_CODES_ETQ__c 3rd-Party SW (Java, Antivirus, Other) Defect / Damaged (electronically) Interfered run (crash, freeze, interrupts) Operating System Problem SW Bug wrong settings / configuration wrong version AS_ANALYZED_CODE_CLASS__c NDT - Defect NDT - Electronic NDT- Fluid Mechanics NDT- Functional NDT- General NDT- Labeling NDT- Material NDT- Mechanical NDT- Optic NDT- Others NDT- Packaging/Logistic NDT- Software AS_REPORTED_CODES_ETQ__c Accessory Problem Adhesion detached Application software freezed Application software not boot up Auto focus malfunction / no function Bad operational feel...avy/rough/sticking) Bad operational feeling (heavy/rough/sticking) Blue screen Bulb blown Burned/Smoke/Smell Cable Issue Cal Check Failure Count Rate Cal Check Failure Other Cal Check Failure Resolution Cal Check Failure Slope Out of Range Cal Only Calibration Issue Calibration request Camera Issues Can not be inserted / connected Can't be turned on / off Cannot Identify Probe/Xdcr Captured Image not displayed Coating damaged Component / accessory lacked Connector Issue Contaminated Cosmetic Damage Damaged Damaged / broken Damaged Packaging Dead Delay Alignment Off Axis Detached / Missed Detector Bias Error Detector Cooling Detector Shutter Malfunction Deterioration Device not recognized Disconnection Display Failure Dissatisfied w packaging Dock Station Problem Does not boot up Does not function Does not initialize Electric leakage Engraving Problem Error On Startup Error message indicated Evaluation Only Excessive Device Temperature File corrupt File missed Filter Wheel Errors Foreign Material in packaging Fungus Fuse blown GUI button grayout GUI malfunction GUI not accepts command GUI other issue Gain or Damping Failure Guage Hung Up Hardware INIT Error High output Hipot Failure Housing Damaged I2C Errors IFU incorrect / missing Inadequate packaging / labeling Incorrect wiring Innacurate Readings / Results Input / command is not accepted Insertion issue Install / Uninstall issue Installation / relocation request Interlock Issues Keypad Failure Laser high output Laser low output Laser no output Lens Alignment Light intensity issue Light source no light Light source poor / unstable light Linearity Problem Loose Screws/Hardware Lost Component Low Echo/Sensitivity Low output Malfunction Measurement Failure Mechanical Damage Mechanical Problem Mislabeling No / Mis- detection No A Scan No Battery Screen on Instrument No Details Provided No Output No Signal No Symptom Provided by Customer No indication No power supply No/Compromised Image Noise Problem Not adjustable (Mechanically) Not display Not locked / stopped Not moved OS does not boot up OS malfunction Observed / Capture... color temperature Observed / Capture...e shadow occurred Observed / Captured image bad color temperature Observed / Captured image blurred Observed / Captured image has foreign material Observed / Captured image has noise Observed / Captured image incorrect brightness Observed / Captured image out of focus Observed / Captured image poor Observed / Captured image shadow occurred Observed / Captured...as foreign material Observed / Captured...correct brightness Operator injury Optical axis misaligned Other software issue Overhaul request Part Dimension / Shape Incorrect Part defective Play / Racing / Idling Poor accuracy Poor connectivity Pour water on Printer issue Proximity Errors Removed Rust Scratched Sensitivity Shear Direction Shocked Short Battery Life Signal Intermittent Slow Performance Software upgrade error Specimen holder issue Temperature Problems Test Stand Problem USB Communication Issues Unstable Readings Unstable Tube Error Unusual Noise / Sound Unusual display Upgrade/Update Requested/Required Warning message / beep indicated Watch Dog Errors Wear Plate Damage Won't Communicate Won't Turn On foreign material position control system issue AS_REPORTED_CODE_CLASS__c ANI - Electronic ANI - Functional ANI - General ANI - Optic ANI - Others ANI - Packaging/Labeling ANI - Software Micro - Electronic Micro - Functional Micro - General Micro - Optic Micro - Others Micro - Packaging/Labeling Micro - Software NDT - Electronic NDT - General NDT- Functional NDT- Optic NDT- Others NDT- Packaging/Labeling NDT- Software OKM - Electronic OKM - Functional OKM - General OKM - Optic OKM - Others OKM - Packaging/Labeling OKM - Software RVI - Electronic RVI - Functional RVI - General RVI - Optic RVI - Others RVI - Packaging/Labeling RVI - Software AWS_Data_Id__c BATTERY_INCLUDED1__c BATTERY_INCLUDED__c BATTERY_MORE_THAN_3_YRS_OLD__c N/A No Yes BOARD_SWAP__c BY__c CALIBRATED_MODES__c CALIBRATION_CONFORMITY__c Fail N/A Pass CALIBRATION_END__c CALIBRATION_START__c CALIBRATION_TIME__c CAL_CERT_AND_STICKER_INCLUDED__c N/A No Yes CAL_CERT_AND_STICKER_VERIFIED_CORRECT__c N/A No Yes CAL_FAIL_REASON__c Build Sheet Mismatch Build Sheet missing info Data Grab Fail Fail to standardize Incorrect Pileup Settings Insufficient info from customer Other (User Note) Software issues Won't complete air shot - high count rate Wrong Build Sheet Wrong window type installed CAL_FP_SUCCESS__c No Yes CAL_SOLUTION__c Escalated Fixed in Cal (User Note) Fixed in FQC (User Note) Other (User Note) Returned to Technician CASE_NUMBER__c CATALOG__c CLAIM__c CLIN__c CLOSED_DATE__c COMPANYID__c COMPANY__c CONFIRMED_RECEIPT_WITH_CUSTOMER__c N/A No Yes CONTACTID__c CONTACT_NAME_HIDDEN_Encrypted__c CONTACT_NAME_HIDDEN__c CONTACT__c CONTRACT_REVIEWED_BY__c Andy Wang Bay Gao Chen Ning Dongnan Wang Henry He Hongtao Zhan James Zhan Jeff Zhang Jiali Zhen Jingqi Wang Joe Zhao Joy Jiao Lynn Yang Pei Liu Stanley Wu Victor Zhao Xiaoning Wang CONTRACT_REVIEWED__c CREDIT_RETURN__c CURRENCY__c CUSTOMER_PO__c CUSTOM_FORM__c OSSA SWO Service Form CUSTOM_SETUPS_INCLUDED__c N/A No Yes CUSTOM_SETUPS_PRESENT__c N/A No Yes CV_REPAIR_TYPE__c InHouse Repair - Customer InHouse Repair - Demo Vendor Repair - Customer Vendor Repair – Demo DATE_CREATED__c DAYS_IN_HOUSE__c DEAD_MAN_TRIGGER_ONE__c No Yes DEAD_MAN_TRIGGER__c No Yes DELIVERED_TO_SERVICE__c DEPARTMENT__c Field Service In House Repair DESCRIPTION_F__c DESCRIPTION__c DIAGNOSIS_END__c DIAGNOSIS_START__c DIAGNOSIS_TIME__c DIAGNOSIS__c DOES_UNIT_POWER_UP_PROPERLY__c N/A No Yes DOOR_TO_DOOR_TIME__c Diagnose_part_not_delievered_1__c Diagnose_part_not_delievered_2__c Diagnose_part_not_delievered_3__c ECN_TEXT__c ECN__c ELTON__c EMAIL__c EPCI_REQUIRED_FROM_CUSTOMER__c ESTIMATED_EXPENSES_COSTS__c ESTIMATED_LABOUR_HOURS__c ESTIMATED_MATERIAL_COST__c ESTIMATED_PROMISE_DATE__c ESTIMATED_TOTAL_COST__c ESTIMATED_TOTAL_PRICE__c ETQ_MODEL_NUMBER__c 26MG 27MG 45MG ETQ_NUMBER__c EXPENSE_MARK_UP_RATE__c EXTENDED_WARRANTY__c FACTORY_ASSIGNED_TO_DATE__c FACTORY_ASSIGNED_TO__c ANI Applications ANI Engineering ANI Software Kennewick Engineering Kennewick Probe Kennewick Ref Stds Quebec Cable Dept Quebec Eng / Mfg Quebec Olympus Mechanical Systems Quebec Probe (EC & PA) Quebec Sales State College Engineering State College PA Probe Waltham Engineering Waltham Sales Waltham Transducer FACTORY_REPAIR__c FACTORY_RETURNED_DATE__c FACTORY_WARRANTY__c FAILURE_REASONS_1__c AC Adapter Add Element Add Mode/Method Add Option Application Support Bad Connection Battery Board Cable Calibration Camera Noise Collimator Customer Application/Expectation Database Detector Electrical Environment Fans Filter Wheel Foreign Material Housing Interlock Issues LCD LED Mechanical Missing Parts NFF Probe Head Proximity Fail (Safe not working) RC Decay Re-certification SD Card Shock Watch Software Touch Screen Failure Trigger Tube Upgrade Software Window FAILURE_REASONS_2__c AC Adapter Add Element Add Mode/Method Add Option Application Support Bad Connection Battery Board Cable Calibration Camera Noise Collimator Customer Application/Expectation Database Detector Electrical Environment Fans Filter Wheel Foreign Material Housing Interlock Issues LCD LED Mechanical Missing Parts NFF Power Switch Probe Head Proximity Fail (Safe not working) RC Decay Re-certification SD Card Shock Watch Software Touch Screen Failure Trigger Tube Upgrade Software Window FAILURE_REASONS_3__c 111 AC Adapter Add Element Add Mode/Method Add Option Application Support Bad Connection Battery Board Cable Calibration Camera Noise Collimator Customer Application/Expectation Database Detector Electrical Environment Fans Filter Wheel Foreign Material Housing Interlock Issues LCD LED Mechanical Missing Parts NFF Power Switch Probe Head Proximity Fail (Safe not working) RC Decay Re-certification SD Card Shock Watch Software Touch Screen Failure Trigger Tube Upgrade Software Window FAILURE_SOURCE_DETAIL__c 空 FAILURE_SOURCE__c 空 FAILURE_SYMPTOM__c Accessory Problem Articulation issue Backing echo Bad Backing/Pin conductivity Bad Wiring/Soldering/Shorted Bad assembly/lens Bandwidth Cable Issue Cal only Calibration Issue Cannot Identify Probe/Xdcr Channel Failure Component Damaged Component Missing Connector Issue Cosmetic Damage Crystal crack Crystal plating missing Dead Delay Alignment Delay alignment off axis Dimension Out of Spec Display Failure Engraving Error On Startup Evaluation only External Mechanical Damage Fail requirement for backing echo Fail requirement for noise in wedge Fail requirement for sensitivity Fail to measure Fails bandwidth requirements Fails requirements for frequency Focus Frequency Gage Hangup Gain or Damping Failure Guage hang up Hipot failure Internal Mechanical Damage Keypad Failure Lens Alignment Lens alignment off center Linearity Problem Low Echo/Sensitivity Measurement Failure Mechanical Issue No A Scan No Details Provided No Signal No Symptom Provided By Customer No Test Plan No defect found use as is Noise Noise In Air Noise In Wedge Noise Issue Noise in steel-duals Noise on Steel Noisy Signal Nothing wrong RVI Product Refracted Angle Ringing See ANI Fault Analysis Fields Sensitivity Shear Direction Short Battery Life Signal Intermittent Spare unit Unit Damaged Unstable Readings UpgradeWear Plate Wear plate damage Won't Communicate Won't Turn On Wrong crystal polarity fail requirement for RF noise fails focus requirements lost component noise in air-duals shear direction off axis FQC_FAIL_REASON__c Bad Calibration Shot(s) Bad Trigger Cal shot Wrong Sample Camera/Collimator - Alignment Camera/Collimator - No Beam setting Data Grab Fail Fail to Standardize Filter Wheel Move Fail Incorrect Beam Setup Missing Cal Shots Missing Elements in Cal Region Table Mode/Method Cal Incomplete Other (User Note) Tube Errors FQC_FP_SUCCESS__c No Yes FQC_PASS__c FQC_RAD_SURVEY_PERFORMED_ATTACHED__c N/A Yes FQC_SOLUTIONS__c Escalated Fixed in Cal (User Note) Fixed in FQC (User Note) Other (User Note) Returned to Technician FQC_START__c FQC_TIME__c FQC_end__c GOOD_WILL__c GOVERNMENT_INSPECTION_DATE__c GOVERNMENT_MILITARY__c GOVERNMENT_PROPERTY__c HAVE_ALL_ACCESSORIES_BEEN_INCLUDED__c N/A No Yes HI_POT_TEST_PERFORMED__c N/A Yes HOLDS__c HOLD_END_1__c HOLD_END_2__c HOLD_END_3__c HOLD_NOTE_1__c HOLD_NOTE_2__c HOLD_NOTE_3__c HOLD_PHASE_1__c Calibration Diagnosis Final QC Repair S-BC HOLD_PHASE_2__c Calibration Diagnosis Final QC Repair S-BC HOLD_PHASE_3__c Calibration Diagnosis Final QC Repair S-BC HOLD_REASON_1__c Customer info Factory Escalation Finace IT Other Parts Repair Rework Requote Stop Ship Vendor HOLD_REASON_2__c Customer info Factory Escalation Finance IT Other Parts Repair Rework Requote Stop Ship Vendor HOLD_REASON_3__c Customer info Factory Escalation Finance IT Other Parts Repair Rework Requote Stop Ship Vendor HOLD_START_1__c HOLD_START_2__c HOLD_START_3__c IE__c INCOMING_INSPECTION_COMPLETED_BY__c Andy Wang Bay Gao Chen Ning Dongnan Wang Henry He Hongtao Zhan James Zhan Jeff Zhang Jiali Zhen Jingqi Wang Joe Zhao Joy Jiao Lynn Yang Pei Liu Peter Wang Stanley Wu Victor Zhao Xiaoning Wang INSTRUMENT_MODEL_NUMBER__c INSTRUMENT_MODEL__c INSTRUMENT_RECEIVE_DATE__c INSTRUMENT_SHIP_DATE__c INSTRUMENT_STATUS__c In Triage Incoming Queue ITEM__c In_Queue_Date__c KEYPAD_FUNCTIONS_CORRECTLY__c N/A No Yes KEYPAD__c Fail N/A Pass LABOUR_RATE__c LAST_MODIFIED__c LATE_REASONS__c Facotry support delay In Queue Parts Hold Quality Issue LATE_REASON__c Complex repair In Queue MBC support Parts Hold LOANER_RECEIVED_DATE__c LOANER_SERIAL__c LOANER_SHIPPED_DATE__c LOGIN__c LOGISTICS_SHIPMENT_TYPE__c LS__c MANUFACTURER__c MATERIAL_MARK_UP_RATE__c MDR_STATEMENT__c No Yes MEMO__c MFR_DATE__c MICRO_CODE_CLASS__c Electrical Functional General Optical Others Packaging / Labeling Software MICRO_FAILURE_DESCRIPTION__c Calibration request Component / accessory lacked Installation / relocation request Operator involved Overhaul request Pour water on Shocked NCM__c NON_STANDARD_ITEM__c NOTES__c OAI_WARRANTY__c OFFICE__c Beijing Chengdu Guangzhou Shanghai Shenyang Wuhan Xi’an OIX__c ONSITE_ARRIVAL_DATE__c ONSITE_COMPLETION_DATE__c ONSITE_PROMISE_DATE__c OT_CLAIM__c OUTGOING_INSPECTION_COMPLETED_BY__c Andy Wang Bay Gao Chen Ning Dongnan Wang Henry He Hongtao Zhan James Zhan Jeff Zhang Jiali Zhen Jingqi Wang Joe Zhao Joy Jiao Lynn Yang Pei Liu Peter Wang Stanley Wu Victor Zhao Xiaoning Wang PAE_Q_2__c No Unknown Yes PART_CODE__c Accessory Angulation Section Battery / Battery charger Carrying Case Control Unit Anguration Lock Unit Control Unit Anguration Unit Control Unit Outer Parts Control Unit Swich Control Unit Universal Cable Distal End Section Eyepiece Illuminator Illuminator Electric Parts Image Guide Insertion tube LCD Light Guide (P9112) Main Unit Main Unit Electric Parts Main Unit Handle Main Unit LCD monitor Main Unit Swich Optical Adapter Others Remote Controler Retrieval tool Scope Unit Software Stereo Optical Adapter / Check tool PART_NUMBER_F__c PART_NUMBER__c PASSED_COSMETIC_CHECK__c N/A No Yes PASS__c PER__c POWER_LEVEL__c POWER_UP_UNIT_DISPLAY_OK__c N/A No Yes PO_APPROVAL_TIME__c PO_RECEIVE_DATE__c PREVIOUS_COMPLETED_DATE__c PREVIOUS_REPAIR_SHIP_DATE__c PREVIOUS_REPAIR_SWO__c PREV_CLAIMS__c PRICE_LEVEL__c PRODUCT_TYPE__c ANI IE LS NDT NDT Systems RVI Part_Hold_Date__c Parts_ready_for_diagnosis_date__c Parts_request_for_diagnosis_date__c Problems_fixed_by_initial_solutions__c QUANTITY__c QUOTE_LEVEL__c Actual Declined Estimated Not Quoted PO Received Re-Estimated Quotation_Approved__c Quotation_for_Approval__c Quotation_send__c RADIATION_SURVEYPERFORMED_ATTACHED__c N/A No Yes READY_FOR_SALES_ORDER__c READY_TO_QUOTE__c REASON__c Calibration only Evaluation Onsite PM Onsite calibration Onsite installation Others Relocation Repair only Repair+calibration Replace +calibration Replacement Sales support Software support Special project Transducer test Upgrade RECOMMENDED_DISPOSITION__c Fail N/A Pass REF_DES__c REPAIR_END__c REPAIR_LOANER_NOT_PROVIDED__c REPAIR_LOANER_NOT_REQUIRED__c REPAIR_LOANER_SENT__c REPAIR_LOCATION__c OKM RVI OSSA Factory OSSA Kennewick Service OSSA Newton Service OSSA Service Quebec Service State College Tokyo RVI REPAIR_PART_PRODUCT_LINE__c ANI Micro NDT OKM RVI REPAIR_RAD_SURVEY_PERFORMED_ATTACHED__c N/A Yes REPAIR_START__c REPAIR_TIME__c REPEAT_REPAIR_ORIGINAL_NOTES__c REPEAT_REPAIR_REASON_CODE__c Different Diagnosis Different Problem Human Error Known Quality Issue'No Fault Found Parts QualityProduct Quality Product Quality SW/FW Bug Svc Process Failure REPEAT_REPAIR__c REPORTED_PRODUCT_LINE__c ANI Micro NDT OKM RVI REPRODUCED_IN_SERVICE__c REQUIREMENTS_FULFILLED_ON__c REQUIREMENT_DETAILS__c RETURN_DEFECTIVE_PARTS__c N/A No Yes RMA_COORD_TIME__c ROOT_CAUSE_FOR_FAILURE_S__c Anticipated Procedur...ation, off-label use Caused by Other | U...pair / modification Design | Design / Construction Weakness Design | Transporta...pping Specification Design | Validation Failure Design| Incorrect Material - Spec Handling Damage | I...ate Transportation Handling Damage | I...ppropriate storage Labeling | IFU / Doc...ent missing / wrong Labeling | IFU / Labeling misleading Labeling | incorrect Labeling Manufacturing | Inco...ct Material - Buyer Manufacturing | Insp...re (shipped faulty) Manufacturing | Machine failure Manufacturing | Process Execution Manufacturing | Wrong Installation Manufacturing | incorrect programming Not Confirmed | Meet Specification Operational Context...n during operation Supplier Design | In...ct Material - Vendor Supplier Labeling | ...Labeling by supplier Supplier Manufactur...ct Material bought Supplier Manufactur...ecution at supplier Supplier Manufacture | Bad component Supplier Manufacture...failure at supplier Supplier Manufacture...faulty) at supplier Training | Marketing ... (Installation Issue) Undeterminable | Product not returned Undeterminable | unable to determine User / Use Error | Bad maintenance User / Use Error | C...omer Infrastructure User / Use Error | Chemicals User / Use Error | Excessive force User / Use Error | Human failure User / Use Error | Incorrect re-processing User / Use Error | Wrong handling User Preference Issu...tomer not satisfied Wear and Tear | Wear and Tear ROOT_CAUSE__c RVI_ORDER__c Ready_for_Quote__c Ready_to_ship_date__c Repair_DateTime__c Returned_Without_Repair_Flag__c SALES_ORDER_DROPDOWN__c Sales Order #SO-CN-1 Sales Order #SO-CN-11 Sales Order #SO-CN-12 Sales Order #SO-CN-13 Sales Order #SO-CN-14 Sales Order #SO-CN-15 Sales Order #SO-CN-16 Sales Order #SO-CN-17 Sales Order #SO-CN-18 Sales Order #SO-CN-19 Sales Order #SO-CN-2 Sales Order #SO-CN-20 Sales Order #SO-CN-21 Sales Order #SO-CN-23 Sales Order #SO-CN-24 Sales Order #SO-CN-25 Sales Order #SO-CN-26 Sales Order #SO-CN-27 Sales Order #SO-CN-28 Sales Order #SO-CN-29 Sales Order #SO-CN-3 Sales Order #SO-CN-30 Sales Order #SO-CN-31 Sales Order #SO-CN-32 Sales Order #SO-CN-33 Sales Order #SO-CN-34 Sales Order #SO-CN-35 Sales Order #SO-CN-36 Sales Order #SO-CN-37 Sales Order #SO-CN-38 Sales Order #SO-CN-39 Sales Order #SO-CN-4 Sales Order #SO-CN-40 Sales Order #SO-CN-41 Sales Order #SO-CN-42 Sales Order #SO-CN-43 Sales Order #SO-CN-44 Sales Order #SO-CN-45 Sales Order #SO-CN-46 Sales Order #SO-CN-47 Sales Order #SO-CN-48 Sales Order #SO-CN-49 Sales Order #SO-CN-5 Sales Order #SO-CN-50 Sales Order #SO-CN-51 Sales Order #SO-CN-52 Sales Order #SO-CN-53 Sales Order #SO-CN-54 Sales Order #SO-CN-55 Sales Order #SO-CN-56 Sales Order #SO-CN-57 Sales Order #SO-CN-58 Sales Order #SO-CN-59 Sales Order #SO-CN-6 Sales Order #SO-CN-60 Sales Order #SO-CN-61 Sales Order #SO-CN-62 Sales Order #SO-CN-63 Sales Order #SO-CN-64 Sales Order #SO-CN-65 Sales Order #SO-CN-66 Sales Order #SO-CN-67 Sales Order #SO-CN-68 Sales Order #SO-CN-69 Sales Order #SO-CN-7 Sales Order #SO-CN-70 Sales Order #SO-CN-71 Sales Order #SO-CN-72 Sales Order #SO-CN-73 Sales Order #SO-CN-74 Sales Order #SO-CN-75 Sales Order #SO-CN-76 Sales Order #SO-CN-77 Sales Order #SO-CN-78 Sales Order #SO-CN-79 Sales Order #SO-CN-8 Sales Order #SO-CN-80 Sales Order #SO-CN-81 Sales Order #SO-CN-9 Sales Order #SO-CN-Q-1 Sales Order #SO-CN-S-1 Sales Order #SO-CN-S-10 Sales Order #SO-CN-S-2 Sales Order #SO-CN-S-3 Sales Order #SO-CN-S-4 Sales Order #SO-CN-S-5 Sales Order #SO-CN-S-6 Sales Order #SO-CN-S-7 Sales Order #SO-CN-S-8 Sales Order #SO-CN-S-9 SALES_ORDER_FULFILLED__c SEARCH_RESULT__c SECONDARY_FAILURE_REASONS_1__c Alignment Arcing Auxiliary Battery won't charge Backlight Battery & Docking Beam Settings Board Broken Cable Cable Connection Cable Damage Camera Card Failure Component Failure Connector Contaminated Corrupted File Cracked Case Cracked Glass Customer Expectations Defective Filter Wheel Drifting Factor Setting Faulty Motor Foreign Material Frayed Functional Failure High Dark Rate High Resolution IDPP IOB Inaccurate Results Incorrect Filter Wheel Inserts Broken Instrument Battery won't charge Instrument does not sit in dock correctly Instrument will not Cal Check Interlock Issues KSP LCD LED Leakage Leg Issues Lid Issues Loose/Broken Pin Low Capacity Mechanical Damage Mechanical Problem Mechanical Tolerances Micro Phonics Missing More than one Window NFF No Battery Screen on Instrument No High Voltage or Current No USB Communication No/Low Count Rate No/Low Counts Noisy/Bad Resolution Other PCB PSM Pem Inserts Broken Plastics Broken Punctured Window SOM Screen Calib/Software Speed Calibration SuperCap Temperature Issue Too Large Too full Torn or Punctured Touch Screen INOP Tripped Unstable Wheel Binding Window Window Guard Won't Charge Wrong Window SECONDARY_FAILURE_REASONS_2__c 111 Alignment Arcing Auxiliary Battery won't charge Backlight Battery & Docking Beam Settings Board Broken Cable Cable Connection Cable Damage Camera Card Failure Component Failure Connector Contaminated Corrupted File Cracked Case Cracked Glass Customer Expectations Defective Filter Wheel Drifting Factor Setting Faulty Motor Foreign Material Frayed Functional Failure High Dark Rate High Resolution IDPP IOB Inaccurate Results Incorrect Filter Wheel Inserts Broken Instrument Battery won't charge Instrument does not sit in dock correctly Instrument will not Cal Check Interlock Issues KSP LCD LED Leakage Leg Issues Lid Issues Loose/Broken Pin Low Capacity Mechanical Damage Mechanical Problem Mechanical Tolerances Micro Phonics Missing More than one Window NFF No Battery Screen on Instrument No High Voltage or Current No USB Communication No/Low Count Rate No/Low Counts Noisy/Bad Resolution Other PCB PSM Pem Inserts Broken Plastics Broken Punctured Window SOM Screen Calib/Software Speed Calibration SuperCap Temperature Issue Too Large Too full Torn or Punctured Touch Screen INOP Tripped Unstable Wheel Binding Window Window Guard Won't Charge Wrong Window SECONDARY_FAILURE_REASONS_3__c Alignment Arcing Auxiliary Battery won't charge Backlight Battery & Docking Beam Settings Board Broken Cable Cable Connection Cable Damage Camera Card Failure Component Failure Connector Contaminated Corrupted File Cracked Case Cracked Glass Customer Expectations Defective Filter Wheel Drifting Factor Setting Faulty Motor Foreign Material Frayed Functional Failure High Dark Rate High Resolution IDPP IOB Inaccurate Results Incorrect Filter Wheel Inserts Broken Instrument Battery won't charge Instrument does not sit in dock correctly Instrument will not Cal Check Interlock Issues KSP LCD LED Leakage Leg Issues Lid Issues Loose/Broken Pin Low Capacity Mechanical Damage Mechanical Problem Mechanical Tolerances Micro Phonics Missing More than one Window NFF No Battery Screen on Instrument No High Voltage or Current No USB Communication No/Low Count Rate No/Low Counts Noisy/Bad Resolution Other PCB PSM Pem Inserts Broken Plastics Broken Punctured Window SOM Screen Calib/Software Speed Calibration SuperCap Temperature Issue Too Large Too full Torn or Punctured Touch Screen INOP Tripped Unstable Wheel Binding Window Window Guard Won't Charge Wrong Window SERIAL_MATCHES_PO__c N/A No Yes SERIAL_MATCHES_SO__c N/A No Yes SERIAL__c SERVICES_PERFORMED__c SHIPPED_TO_VENDOR_DATE__c SHIP_TO_LOCATION__c Beijing Chengdu Guangzhou Shanghai Shenyang Wuhan Xi’an SO_NUMBER__c SPECIAL_CUSTOMER_REQUIREMENTS__c No Yes SUBJECT__c SWO_PRIORITY__c High Low Medium SWO_STAGE__c Open SWO_STATUS__c Close Denied Close cancel Closed Delivered to Technician In Queue Not Started Other holds PO Hold Parts Hold Parts ready for diagnosis Parts request for diagnosis Quotation approved Quotation for approval Ready for Customer pickup Ready for Sales order Ready to Quote Ready to Ship Repair Returned to Technician Returned to factory SYMPTOMS_1__c Camera Issues Customer Request Display Dock Station Errors Displayed Fails Cal Check Count Rate Fails Cal Check Peaks Fails Cal Check Resolution Hardware INIT Error Inaccurate Readings Mechanical Damage Safety Slow Performance Temperature Problems Test Stand USB Communication Issues Won't turn on (No Green Light) SYMPTOMS_2__c Camera Issues Customer Request Display Dock Station Errors Displayed Fails Cal Check Count Rate Fails Cal Check Peaks Fails Cal Check Resolution Hardware INIT Error Inaccurate Readings Mechanical Damage Safety Slow Performance Temperature Problems Test Stand USB Communication Issues Won't turn on (No Green Light) SYMPTOMS_3__c Camera Issues Customer Request Display Dock Station Errors Displayed Fails Cal Check Count Rate Fails Cal Check Peaks Fails Cal Check Resolution Hardware INIT Error Inaccurate Readings Mechanical Damage Safety Slow Performance Temperature Problems Test Stand USB Communication Issues Won't turn on (No Green Light) SYMPTOM_NOTES__c SYSTEMS_ONSITE1__c SYSTEMS_ONSITE__c BOARD SWAP IE LS OIX RVI ORDER SYSTEMS ONSITE Specified_Delivery_Flag__c StatusMark__c TECHNICIAN_COMPLETION_DATE__c TECHNICIAN_COMPLETION_TIME__c TECHNICIAN__c TIMES_CALIBRATED__c TIME_AWAITING_PO__c TIME_IN_QUEUE__c TO_CUSTOMER_CARRIER__c TO_CUSTOMER_COST__c TO_CUSTOMER_PACKING_SLIP__c TO_CUSTOMER_TRACKING__c TO_VENDOR_CARRIER__c TO_VENDOR_COST__c TO_VENDOR_PACKING_SLIP__c TO_VENDOR_TRACKING__c TRAN__c TRIGGER_LOCK_ONE__c No Yes TRIGGER_LOCK__c No Yes TRUE_PROTECTION_PLAN__c TYPE__c Return Service UNDER_CONTRACT__c UNIT_POWERS_UP__c No Yes USE_ESTIMATED_EXPENSES__c USE_ESTIMATED_LABOUR__c USE_ESTIMATED_MATERIAL__c VENDOR_RMA__c VERIFY_SOFTWARE__c VISUAL_WORK_ORDER_NUMBER__c WORK_IS_COMPLETE__c Warranty__c ANI TRUE PROTECTION PLAN CREDIT RETURN EXTENDED WARRANTY FACTORY WARRANTY GOOD WILL GOVERNMENT / MILITARY OAI WARRANTY UNDER CONTRACT XRF_EXPIRATION_DATE__c XRF_REGISTRATION_NUMBER__c XRF_TUBE_HRS__c notSaveEmail__c reason_for_the_2nd_field_service__c Consonant SO_NUMBER_can_not_be_empty checkCLAIM Mail_Merge SWO